AAA Safety Training

AAA Safety Training

01253 486 786

07941 525 779

Questioning Skills Course

“The art and science of asking questions is the source of all knowledge”.

Adolf Berle

Course Description

Communication is a two-way process and to be successful requires those involved in the process to be able to question effectively. Questioning, if done effectively, allows those involved in the process to ensure that the passage of information has been done effectively, whilst also diminishing the possibility of error.

It will be readily appreciated that the ability to communicate effectively is crucial in business, as well as many other areas of life. However, our ability to communicate well is seriously undermined if this is not underpinned by effective questioning skills. Whilst, this may seem obvious it is surprising to find how many people, at all levels of an organisation, fail to believe that such a problem could exist and that the ability to question effectively is a skill that not everyone may posses.

Have you ever experienced a situation where, when delegating a task, you gave what you believed to be were clear and explicit instructions only to discover that when the task was completed the end result was unsatisfactory. Upon investigation it transpires that the individual undertaking the task had misunderstood what was required. Such a misunderstanding could well have been avoided through effective questioning.

This course is designed to provide participants with the knowledge and techniques to develop the skills to ensure that they are able to question effectively and consistently.

Course Duration

The course duration is half-a-day.

Course Syllabus

A range of subjects are covered including:

  • Why Effective Questioning is Important
  • Types of Questions and their usage
  • Questioning Effectively
  • Using the Funnel Technique
  • Dealing with Hostile Questions
  • Preparing and Using Focused Questions
  • Improving Performance Through Effective Questioning
  • Practical Exercises to Develop Effective Questioning Skills

The list of subjects detailed above is merely intended to provide a flavour of the course content and the skills that participants can acquire.

Certification

Subject to successful assessment, all participants will be issued with a course certificate. This course is also accredited by the Institute of Commercial Management and participants can submit their Workbook (completed during the course) for assessment. Those assessed as having met the required standard will then be issued with a Certificate by the Institute of Commercial Management. Please note that there is an additional cost of £10.00 per student for those wishing to undergo the ICM certification process.

Further details regarding the Institute of Commercial Management can be obtained by visiting their Web Site. Please click HERE to be redirected to the Web Site.

Numbers

A maximum of eighteen students can be accommodated on this course. Please note the cost of the course is based on a minimum of eight students.

Assessment

Continuous assessment by the Trainer throughout the course including feedback on the practical exercises undertaken by the student. On completion of the course, successful students will be presented with a course certificate.

Location

We are able to deliver this course at your location, thus reducing your costs in respect of additional time out and traveling.

 

PDF Document – Questioning Skills Course

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for a Course Overview in PDF format.

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