AAA Safety Training

AAA Safety Training

01253 486 786

07941 525 779

Listening Skills Course

“The art of effective listening is essential to clear communication, and clear communication is necessary to management success”.

James Cash Penney

Course Description

The ability to communicate effectively is crucial in business, as well as many other areas of life. However, our ability to communicate well is seriously undermined if this is not underpinned by effective listening skills. Whilst, this may seem obvious it is surprising to find how many people, at all levels of an organisation, fail to believe that such a problem could exist and that effective listening is a skill that not everyone may possess.

Have you ever spoken to someone and felt that they were either not listening to you, or at best they simply did not understand what you were trying to tell them? This is an occurrence that is more common than you may have thought. Not only is it very frustrating, but it can have a negative effect on business. Imagine a customer’s reaction were they to experience the scenario described above? The likelihood of their wishing to do business in the future is I would suggest, somewhat remote.

This course is designed to provide participants with the knowledge and techniques to develop the skills to ensure that they are able to listen effectively and consistently.

Course Duration

The course duration is half-a-day.

Course Syllabus

A range of subjects are covered including:

  • The Importance of Effective Listening
  • Blockages to Effective Listening
  • Overcoming Blockages to Effective Listening
  • Effective Listening Techniques
  • Improving Performance Through Effective Listening
  • Practical Exercises to Develop Effective Listening Skills

The list of subjects detailed above is merely intended to provide a flavour of the course content and the skills that participants can acquire.

Certification

Subject to successful assessment, all participants will be issued with a course certificate. This course is also accredited by the Institute of Commercial Management and participants can submit their Workbook (completed during the course) for assessment. Those assessed as having met the required standard will then be issued with a Certificate by the Institute of Commercial Management. Please note that there is an additional cost of £10.00 per student for those wishing to undergo the ICM certification process.

Further details regarding the Institute of Commercial Management can be obtained by visiting their Web Site. Please click HERE to be redirected to the Web Site.

Numbers

A maximum of eighteen students can be accommodated on this course. Please note that the cost of the course is based on a minimum of eight students.

Assessment

Continuous assessment by the Trainer throughout the course including feedback on the practical exercises undertaken by the student. On completion of the course, successful students will be presented with a course certificate.

Location

We are able to deliver this course at your location, thus reducing your costs in respect of additional time out and traveling.

 

PDF Document – Listening Skills Course

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for a Course Overview in PDF format.

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