AAA Safety Training

AAA Safety Training

01253 486 786

07941 525 779

Level 2 Award in Customer Service Course

Description

The Customer Service Level 2 interactive e-learning course is available through the AAA Safety Training E-Learning Management System (LMS). As a learner you will be provided with online access to enable you to complete this course at your own pace.

The Level 2 Customer Service e-learning course has been created to enhance the customer service knowledge of learners in all workplaces, including both commercial and not-for-profit organisations.

This e-learning course is loaded with interactive content to help engage learners and reinforce their knowledge. Examples of interactive content include drag-and-drop exercises, scenario-based, multiple-choice questioning and end-of-module tests.

The Level 2 Award in Customer Service e-learning course is a total of 4 modules, written specifically to cover the entire knowledge element of the Level 2 Award. These units are as follows:

  • Customer service principles
  • Customers’ needs and expectations
  • Behaviour and interpersonal skills
  • Responding to problems or complaints

What will learners achieve?

The assessment of the learner throughout the duration of the course will take place through the following:

  1. Interactive activities – These ensure that knowledge is continually reinforced throughout each module and serve to enhance the engagement of the learner.
  2. Full end-of-module assessment – To successfully complete each module, learners must answer 5 out of 5 multiple-choice questions correctly. Should the learner answer up to 2 questions incorrectly on their first attempt, they will be taken back to the questions so they can identify where they have gone wrong and attempt to answer them a second time.

    If they fail to answer a question correctly the second time or get more than 2 questions incorrect on their first attempt, they will be taken back to the section of the course where the answers are covered and then attempt to answer the questions again.

    The completion of all the above assessment methods will result in the learner successfully completing the course.

On successful completion of the course, the system produces a personalised HABC commended certificate.

Learners who successfully complete this course can progress to sit a formal examination to gain an accredited Level 2 Award. This examination will need to be taken at AAA Safety Training and must be completed within one-month of finishing the course.

Please note that we require a minimum of five-days’ notice to complete the administrative arrangements to allow you to sit the examination.

What does the course cost & what is included?

The cost of each E-Learning licence is £75.00 and includes:

  • The E-Learning User license
  • E-learning certificate
  • Exam Paper
  • Accredited certificate

If you require 10 or more licences then please contact us to discuss your exact requirements.

Upon completion of the course an E-Learning Course Certificate can be printed. If you do not have access to a printer then the certificates can be printed for you. Pricing per copy (A4 size) is £1.00 plus VAT plus postage and packaging.

If you require 10 or more licences then please contact us to discuss your exact requirements.

How do I access this course?

Please call us on 01253 486786 or 07941 525779 to purchase an E-Licence upon which you will be issued with a User Name and Password which will allow you to Log In and commence your training course. Please note, courses must be completed within 12 months of purchase.

 

PDF Document – Level 2 Award in Customer Service Course

Please click

for a Course Overview in PDF format.

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